Refund and Returns Policy

Effective Date: [14/10/2025]

At Bambinou, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we’re here to help.

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1. Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible, items must be:
  • Unused and in the same condition you received them
  • In the original packaging with all tags and accessories included
  • Accompanied by proof of purchase (order confirmation or receipt)

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2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs (if any) are non‑refundable.

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3. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, please contact us at support@bambinou.com before sending it back.

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4. Non‑Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

• Used baby carriers or accessories
• Gift cards
• Sale or clearance items (unless defective)

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5. Shipping Your Return

• To return your product, please contact us at support@bambinou.com for instructions.
• You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item).

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6. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check your bank account again.
• Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please reach out to us at support@bambinou.com.

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7. Contact Us

For any questions about returns or refunds, please contact our support team:
📧 support@bambinou.com